Frequently asked questions
If I do a custom, how will you get my inclusions?
Every custom order will have a mandatory inclusion mailing kit sent. This kit will include everthing you will need to ship your inclusions back to me easily and safely.
Does my breast milk need to be refrigerated during transit?
No. There is no need to have any sort of refrigeration method during transit. Milk needs to be completly thawed out before mailing.
How long is the turn around time for DIY kits?
I have scheduled carrier pick-ups every Tuesday and Thursday. The kits will ship based on which day you order. Kits ordered after 10am on carrier pick-up days will most likey ship the following carrier pick-up day. Kits ordered on Friday, Saturday or Sunday will ship on Tuesdays.
How long is the turn around time for custom orders?
Currently I am still at 12 - 16 weeks from the week I received your inclusions. Once I have I gotten through all the current unfullfilled ordes I have, that will drasctically go down. I am aiming for a 4 week or less turn around time for customs.
Can I still order a custom piece made by you?
Yes! I am cutting back to 20 custom orders a month. If you would like to get on that list, then please fill out the submission form on the "Shop" page. I will reach out to you within 24 hours to let you know if I have spots available and get your invoice together.